Analytics & insights

See the signals behind every interaction.

Understand how customers engage, where intent is building and what should happen next.

Book a demo
SmarterDemo customer opportunities dashboardSee the opportunities behind every interaction.View full size

Know when interest is becoming intent.

Bring together signals from across the customer journey. Understand who is exploring, who is returning and who is ready for a conversation.

Customer profile with activity history and intent trendCustomer activity and intent, in context.View full size

See the whole journey.

Follow engagement from first discovery through viewing, follow-up and the next step.

Timeline from property discovery through content exploration, viewing, a return visit, follow-up and the recommended next actionA continuous view of the customer experience.View full size

Understand what is driving engagement.

Compare properties and the behaviours behind them. See what attracts attention and helps customers move towards action.

Property performance comparison showing sessions, viewings, repeat visits and conversionsCompare engagement across your portfolio.View full size

Add sentiment to the picture.

Where conversational interactions are available, sentiment adds context to behaviour and intent. Understand what happened and how the experience felt.

Conversation insight showing positive sentiment and detected property preferencesCustomer conversations add useful context.View full size

Give your team a clearer next step.

Bring intent, property preferences and recent activity together to help your team focus on the right conversation.

Recommended next steps for property prospects, ranked by intentTurn customer signals into practical next steps.View full size
Explore the opportunity table

Customer opportunities

Know where to focus next.

Swipe across to see intent and next steps.

Illustrative customer opportunities, ranked by intent
Customer / propertyJourneyIntentNext best action
Morgan HalePrince HouseGuided92Arrange a viewing
Taylor JamesAlbert PlaceSelf-service87Share the floor plan
Alex MorganDouro PlaceGuided81Send the brochure
Charlie LewisPrince HouseSelf-service74Follow up on interest
Illustrative data4 opportunities
Let’s bring your customer journey together

More than a viewing.
A better way forward.

See how SmarterDemo can help you engage more prospects, showcase more properties and create more opportunities to convert.

Book a demoYour properties. Your brand. Your journey.